Frequently Asked Questions
Everything you need to know about your Sud Express shopping experience.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days depending on your location.
How can I return an item that doesn't fit?
You can return any unworn item with original tags within 30 days of receipt. Simply log into your account, generate a return label, and drop the package at your nearest collection point.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer interest-free installment plans through Klarna for eligible orders.
Where can I find your size guide?
A detailed size guide is available on every product page. We recommend checking your measurements against our chart to ensure the perfect fit for our French-designed silhouettes.
How do I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your package in real-time.
Are your materials sustainably sourced?
Sud Express is committed to ethical fashion. Many of our collections feature organic cotton, recycled fibers, and eco-friendly viscose to reduce our environmental footprint.